Discrimination in Hospitality Industry

In the hospitality industry, there is enough evidence to shed light on the perception of discrimination among industrial workers, but personally, it's not surprising. One of the Barista's we spoke to said "After working in the restaurant industry for 23 years, I quit my $ 200,000 executive-level job in 2011. This is because I can't stand the discrimination I was experiencing. It took twice as long to get promoted from Food Server to Senior Director of Operations, compared to a similar performance record and a much less educated Caucasian companion." 

On the other hand, we have discrimination taking place. The self-confidence of deaf workers was lower and they also feel alone when they are working in the hospitality industry due to their impairments. In addition, deaf workers always lose their opportunities for work advancements because it was unfairly dispersed between staff, where employee benefits and privileges are given first to normal workers. Inferiority complex becomes the main barrier for deaf workers to work along with other subordinates

Here are certain things that can be done to prevent these unfortunate incidents:

• Hospitality organizations need to work with academic intuition to strengthen the pipeline of qualified black candidates for leadership.  This requires academic institutions to evaluate the population to determine if black student representatives are consistent with local and regional populations and take action when differences are identified. Increase the transparency of reports on racial expression by occupation. A true commitment to diversity is demonstrated by ensuring that everything is included fairly. By reporting on professional class representatives throughout the organizational hierarchy, students and staff can build confidence that the system is fair and impartial and raise awareness that professional success is possible.
  
  
•  At the individual level,  workers need to work to increase individual resilience and self-efficacy. The fight for equality is difficult. This is very important for adolescents, as the experience of racism can have long-term psychological consequences, including post-traumatic stress disorders. Hospitality organizations need to respond to allegations of discrimination and establish a zero-tolerance policy that affects those engaged in racist behaviour.

References

CENTER, U. N. (2020, June 25). UNLV . Retrieved from UNLV News Center: https://www.unlv.edu/news/article/how-hospitality-industry-should-address-discrimination

Noorliza Zainol, N. R. (2016, June 6). SSRN. Retrieved from SSRN Papers: https://papers.ssrn.com/sol3/papers.cfm?abstract_id=2790725